This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our website.
Personal Information We Collect
When you visit our Website, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device. We also collect information about the pages or products you view, the websites or search terms that referred you, and how you interact with our Website. This is called Device Information.
We collect Device Information using the following technologies:
Cookies – data files placed on your device that may include an anonymous unique identifier. Learn more or disable cookies: www.allaboutcookies.org
Log files – track website activity and collect data such as IP address, browser type, ISP, referring/exit pages, and timestamps.
Web beacons, tags, and pixels – electronic files used to track how you browse the website.
When you make or attempt to make a purchase, we also collect certain information from you such as your name, billing address, shipping address, payment method (including credit card details), email, and phone number. This is known as Order Information.
When we talk about Personal Information, we mean both Device Information and Order Information.
How We Use Your Personal Information
We use your Order Information to:
Fulfill your orders, including processing payments, shipping, and confirming orders
Communicate with you
Check your orders for potential fraud or risk
Provide you with promotional updates, offers, or product information tailored to your interests
We use Device Information to:
Detect potential fraud and security risks
Improve your browsing experience
Analyze traffic and customer behavior to optimize site performance
Sharing your Personal Information
We share your Personal Information with third-party services to help us operate our site effectively. For example:
We use Shopify as our e-commerce platform. Learn more
We use Google Analytics to analyze site traffic and usage. Learn More or Opt Out
We may also share your information to comply with legal obligations, respond to lawful requests (such as a subpoena), or protect our rights.
Behavioral Advertising
We may use your personal data to provide targeted advertisements or marketing communications that we believe are relevant to your interests.
To learn more about targeted advertising, visit NAI’s education page
You may opt out of certain services through:
Digital Advertising Alliance
Do Not Track
Please note that we do not alter our data collection practices when we see a “Do Not Track” signal from your browser.
Your Rights (EU Residents)
If you are a European resident, you have the right to access, correct, update, or delete your personal data. To exercise your rights, please contact us using the details below.
Please note that your information will be transferred outside of Europe, including to Canada and the United States.
Data Retention
We will retain your Order Information unless you ask us to delete it.
Minors
Our website is not intended for use by anyone under the age of 18.
Changes
We may update this policy from time to time to reflect legal, operational or policy changes. Please review it periodically.
Contact Us
If you have any questions, concerns or complaints, please contact us at:
Email: support@filloxa.com
Address: No. 123 Nguyen Xien, Thanh Xuan, Hanoi, Vietnam